Privacy Policy

Who we are Explode Labs Limited 20 Harcourt Street, Dublin 2, D02 H364 Ireland

Our website address is: explode.io

This Privacy Policy document contains types of information that is collected and recorded by Explode Cloud and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Consent By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Information we collect The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Information you provide to us. When you contact us by e-mail or through a contact form on the Website, we collect the information you provide, including e-mail address, name, and telephone number, if applicable and store such information in order to answer your questions or respond to your request or to contact you regarding our products and services.

Information collected via cookies and other technology

If you browse the Website or register or otherwise submit information to us, we collect the data that your browser transmits to our server, including:

– Date and time of the request

– Time zone difference to Greenwich Mean Time (GMT)

– Access status / HTTP status code

– each transmitted amount of data

– IP address

– Referring website

– Browser type

– Operating system and its interface

– Language and version of the browser software;

– city-level location information (in anonymous form); and

– other session attributes.

In addition to the data listed above, cookies are stored on your computer when you browse the Website. We use cookies primarily to determine how visitors engage with the Website (e.g., the pages you view, the links you click, how frequently you access the Website, the number of visits over time, etc.). Cookies are small text files that are stored on your hard drive or assigned to your web browser that enable us to enhance your experience of the Website. Cookies cannot run programs or transmit viruses to your computer. They serve to make the Website more user-friendly and effective overall.

Cookies Like any other website, Explode Cloud uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies and how you may opt-out of some of this tracking, you may wish to visit one or more of the following sites:

http://www.allaboutcookies.org

http://www.networkadvertising.org

How we use your information We use the information we collect in various ways, including to:

Provide, operate, and maintain our website Improve, personalize, and expand our website Understand and analyze how you use our website Develop new products, services, features, and functionality Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes Send you emails Find and prevent fraud Sharing of Your Information We may share information about you in the instances described below. For further information on your choices regarding your information, see the “Choices About Your Information” section below.

We may share your personal information with:

Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, billing, payment processing, or analytics services; Our business partners who offer a service to you jointly with us, or who partner with us to provide the Service to you; Other affiliates for purposes consistent with this Policy; Other parties in connection with a strategic transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company, or in the event of a bankruptcy or related or similar proceedings; and Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement, (b) enforce our Terms of Use or to protect the security or integrity of the Website or Service, and/or (c) exercise our rights or legitimate business interests or those of our business partners, customers, or users.

Payments We Stripe (www.stripe.com) as a third party payment service provider.

Information shared with a payment provider to process payments includes:

Name Email Address Phone City/State/Zip Unique payment identifier Payment provider identifier For more information please refer to the official privacy policy of Stripe: https://stripe.com/gb/privacy Choices About Your Information You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Service-related communications (e.g., account verification, information about your orders, changes/updates to our products or features of the Service, technical and security notices), however we encourage Users to limit the use of personally-identifiable information when creating authentication credentials for the Service.

If you are a User, you may modify or delete your information by logging into your account. If you have any questions about reviewing, modifying or deleting your information, you can contact us directly at [email protected]. Dispute Resolution Please direct any complaints regarding this Policy to us at [email protected], or via postal mail or using our contact information found on the Support page. We will attempt to resolve any such complaints in a reasonably timely manner and in accordance with this policy. Issues regarding Personal Data not resolved pursuant to this section are subject to the dispute resolution procedures described in the MSA. Changes Amendments to this Policy may be made at any time and you should check back frequently for any changes. Explode Cloud shall have the right and ability to amend this Policy at Explode Cloud's sole and absolute discretion, and any amendments herein shall be effective within fourteen (14) days of being posted by Explode Cloud or by your continued use of the Services, whichever later. Verification Explode Cloud utilises the self-assessment approach to assure its compliance with its Privacy Policy. Explode Cloud regularly verifies that the Policy is accurate, comprehensive, prominently displayed, completely implemented, and in conformity with applicable international law. Explode Cloud conducts its self-assessment on an annual basis to ensure that all relevant privacy practices are being followed. Appropriate employee training is in place and internal procedures for periodically conducting objective reviews of compliance are in place. A statement verifying this self-assessment is signed by a corporate officer or other authorized representative at least once per year.

GDPR Data Protection Rights We would like to make sure you are fully aware of all of your data protection rights.

The General Data Protection Regulation (EU) 2016/679 (GDPR) is a regulation in EU law on data protection and privacy in the European Union (EU) and the European Economic Area (EEA). The GDPR is an important component of EU privacy law and of human rights law, in particular Article 8(1) of the Charter of Fundamental Rights of the European Union.

According to General Data Protection Regulation (GDPR) every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using to contact form on our website or via email at [email protected]. Cookie Policy Explode Cloud uses cookies and similar technologies to enhance your experience and interactions with Explode Cloud services, including our websites, which link to the Explode Cloud Terms of Service. The purpose of this Cookie Policy (“Policy”) is to educate you about the types of cookies that are utilized by Explode Cloud and to inform you about your cookie management options.

By using or continuing to use a Service, including without limitation any Explode Cloud operated website which links to the Terms of Services, you or the entity you represent accept and consent to the rights, obligations, and practices described in this Policy.

User Choice

Explode Cloud is committed to the principles of user consent and choice and encourages you to determine your preferred experience when interacting with Explode Cloud. To this end, you may learn more about customizing the cookies, web beacons, pixel tags, local storage, scripts, and other analytical tools (collectively “Cookies”) used in connection with the Services under the “Managing and Disabling Cookies” section of the Cookie Notice, as well as in section 2 of the Additional Terms. Please note, disabling certain Cookies may partially or entirely prevent you from using some services.

Cookie Notice

Scope. This Policy describes the ways Explode Cloud uses Cookies. This Policy forms a part of the Explode Cloud Terms of Service and is Supplemental Use Policy thereunder. All capitalised terms not expressly defined in this Policy shall have the meaning found in the Master Services Agreement. Types of Cookies A cookie is a data file that is distributed by an online service provider and stored on your device as a result of your web browsing activities. Cookies can exist in a temporary or persistent state, and serve a wide variety of purposes. The types of Cookies used by Explode Cloud in connection to the Services are as follows: Required Cookies These cookies are required to enable core site operations. Functional Cookies These cookies allow us to analyze site usage so we can measure and improve performance. Advertising Cookies These cookies are used by advertising companies to serve ads that are relevant to your interest. Managing or Disabling Cookies. You may manage the storage of Cookies on your device by customizing your browser settings, clicking on the "Cookie Preferences" link at the bottom of this page (where Implied Consent is applicable) or, if you do not agree to the use of a Cookie described in this Policy, may set your browser to reject all or select technologies. You can also withdraw your consent to existing Cookies by deleting the cookies that have already been stored. Please note, Explode Cloud cannot ensure that a Service will function as intended if you elect to disable Cookies on your device.

Additional Terms

Applicability. This Policy applies to you and your Covered Users with respect to the Services. You shall be responsible for: (i) informing your other Covered Users, if any, of the existence of this Policy, as well as any amendments, updates, or modifications made to this Policy; and (ii) agreeing to this Policy, as amended, updated or modified from time to time, on behalf of all Covered Users. This Policy forms a part of the Explode Cloud Terms of Service and is a Supplemental Use Policy thereunder. All capitalized terms not expressly defined in this Policy shall have the meaning found in the Master Services Agreement. Browsers. Explode Cloud is unable to provide browser support and requests that you consult your browser’s help function for specific Cookie management assistance. For your convenience, links to the user manuals of numerous browsers have been listed below. Chrome Firefox Internet Explorer Safari Opera Changes Amendments to this Policy may be made at any time and you should check back frequently for any changes. Explode Cloud shall have the right and ability to amend this Policy at Explode Cloud's sole and absolute discretion, and any amendments herein shall be effective within fourteen (14) days of being posted by Explode Cloud or by your continued use of the Services, whichever later.